Patient FAQs

Smith Street Medical Centre is a mixed billing practice. Bulk billing is available for eligible patients, including children under 12 years of age and patients with a valid Pension Card or Health Care Concession Card.

Saturday and after-hours appointments may be charged at the full fee. Billing and discounts may also be at the discretion of the individual GP.

You can book online through our Book Now system by selecting your preferred clinic, doctor and available appointment time.

You can also call reception if you need help choosing the right appointment type or finding a suitable doctor.

Yes. Telehealth appointments are available for eligible existing patients where clinically appropriate.

After-hours arrangements depend on your clinic location.

Charlestown & Kotara
When the clinic is closed, contact GP Access After Hours on (02) 4926 0500.

• Weeknights: 5:30pm until 8:00am the following day
• Weekends: 12:00pm Saturday until 8:00am Monday
• Public Holidays: 24 hours

Gungahlin
When the clinic is closed, contact CALMS on 6260 3300 for after-hours access to medical care.

• Weekdays: Call centre opens from 6:00pm
• Weekends & Public Holidays: Call centre opens from 8:00am

For urgent or life-threatening medical emergencies, call 000 immediately.